Refund policy
Return and Refund Policy
108 CREATIONSWe want you to feel confident when shopping with us. Here's everything you need to know about returns, refunds, and delivery issues.
Contact us before returning an item.
Ship your return within 30 days of delivery.
Unworn, unused, and unaltered jewelry.
Include your original 108 Creations gift box.
01 / YOUR OPTIONS
Types of Returns
Choose the situation that applies to your order.
Standard Return
Changed your mind, ordered by mistake, or no longer want the item.
- Customer arranges and pays for return shipping
- Original shipping is non-refundable
- Item must meet return conditions
Damaged or Incorrect
Item arrived damaged, defective, or different from what you ordered.
- Contact us promptly with clear photos
- Keep the item and packaging unchanged
- We cover return shipping for verified issues
Final Sale
Items clearly marked Final Sale are not eligible for standard returns.
- No standard returns or exchanges
- Exceptions for damaged, defective, or incorrect items
02 / REFUND AMOUNTS
Possible Refund Deductions
For standard returns, the following may reduce your refund when applicable.
Missing Gift Box
Deducted if the original 108 Creations gift box is not returned.
Original Shipping Cost
Original shipping is non-refundable. Its cost may also be deducted from free-shipping orders.
Item Condition
Used, damaged, cleaned, polished, resized, or altered items may not qualify for a full refund.
03 / HOW IT WORKS
How to Return an Item
Contact Us
Request return instructions within your return window.
Pack & Ship
Include the original packaging. Use tracked shipping and share the tracking number.
Inspection & Refund
We inspect your return and normally process approved refunds within 1–2 business days.
04 / DELIVERY & TRACKING
Shipping Issues & Delivery
Most orders arrive smoothly and without any issues. If something unexpected happens, here's what you need to know.
Marked as Delivered
Once tracking confirms delivery to the shipping address provided at checkout, the order is considered delivered.
If you cannot locate your package, please check with household members, neighbors, or building management and contact your local shipping carrier for assistance.
Lost in Transit
If the shipping carrier confirms your package is lost in transit, please contact us.
We will review available resolution options, including a replacement or refund when applicable.
Track Your Package
Customers are responsible for monitoring their package's tracking status and promptly notifying us of any delivery issues, delays, or unexpected tracking updates.
05 / IMPORTANT DETAILS
A Few Things to Know
Return Condition
Jewelry must be unworn, unused, unaltered, and in the same condition as received, including its original packaging and gift box.
All returns are inspected. Signs of wear, scratches, damage, cleaning, polishing, resizing, repair, or other alteration may reduce or prevent a refund. This does not apply to verified issues present on arrival.
Refunds & Exchanges
Approved refunds are normally processed to the original payment method within 1–2 business days after inspection. Your bank or payment provider may take additional time to post the refund.
We do not offer exchanges. For another size, color, or style, return the eligible original item and place a new order.
Shipping Delays & Returned Packages
Delivery estimates provided by shipping carriers are not guaranteed. Delays involving carriers, customs, weather, or holidays may occur.
A shipping delay alone does not automatically qualify an order for a refund. Please contact us if your package is significantly delayed or confirmed lost.
If an order is returned due to an incorrect or incomplete address provided by the customer, refused delivery, or unpaid customs or import charges, the original shipping cost is non-refundable.
The customer is responsible for any additional shipping cost required to resend the order. If the issue is caused by our error, we cover applicable shipping costs.
Arrived Damaged, Defective, or Incorrect?
Contact us promptly and provide clear photos of the jewelry, original gift box, and shipping package.
Please keep everything as received. Do not wear, clean, polish, repair, bend, or alter the item before we review your request.
Final Sale restrictions do not affect claims for items received damaged, defective, or incorrect.
Need Help with a Return?
Have a question about your order or refund? Please contact us before sending an item back.
Contact Us